glean-mcp_skill

Overview

This skill connects you to Glean, a work knowledge agent that synthesizes across 100+ enterprise apps to answer questions about your company, accounts, colleagues, meetings, documents, and work history. It returns concise, context-aware answers with source citations so you can verify every claim. Use it when you need fast, accurate workplace intelligence without hunting through multiple systems.

How this skill works

Send a natural-language question to the chat tool and Glean automatically searches indexed communications, documents, calendar events, CRM records, code, tickets, and people data. It synthesizes findings into a single answer, links back to source documents, and maintains identity-aware context so responses reflect what you can access. For multi-turn workflows, include prior responses as context to drill down.

When to use it

• Preparing for a customer meeting or 1:1
• Getting a rapid account or deal briefing
• Researching a colleague’s role or recent activity
• Investigating the history of a ticket, bug, or decision
• Summarizing recent work or weekly priorities

Best practices

• Start broad and then ask focused follow-ups to dig into specifics
• Be explicit about the asset or timeframe (e.g., account name, meeting date) for faster, more relevant results
• Include previous response objects via the context parameter for multi-turn conversations
• Trust and verify: use the provided citations to open original documents or threads
• Expect a short indexing lag; if something’s missing, check permissions or wait for indexing

Example use cases

• Prep for a customer call: recent context, open issues, and last meeting notes with sources
• Account handoff brief: adoption status, key stakeholders, risks, and prior AIOM notes
• Investigate incidents: compile request IDs, ticket history, and relevant logs or emails
• Weekly planning: recommended priorities based on calendar, recent activity, and outstanding tasks
• Find the right SME: who owns a topic, their contact info, and recent communications