integrate-whatsapp_skill

Overview

This skill connects WhatsApp to your product using Kapso. It guides onboarding with setup links, detects connections, wires webhooks for events, and sends messages, templates, and media. It also manages WhatsApp Flows including creation, updating, publishing, data endpoints, and encryption.

How this skill works

The skill uses Kapso Platform and Meta proxy endpoints: platform routes for onboarding and phone-number provisioning, and /meta/whatsapp for messaging, templates, and media. It exposes scripts and an SDK client wrapper to generate setup links, register webhooks, send text/template/interactive messages, upload media, and manage Flow JSON and data endpoints. Webhooks support both project-level lifecycle events and phone-number scoped WhatsApp message/conversation events with signature verification and buffering options.

When to use it

• Onboard customers and provision WhatsApp numbers with setup links and automated flows.
• Receive real-time WhatsApp messages, delivery updates, and connection lifecycle events via webhooks.
• Send notifications, template messages, interactive messages, and media through Kapso’s Meta proxy or SDK.
• Build dynamic, data-driven WhatsApp Flows with external data endpoints and encryption.
• Manage templates (create/update/check status) and enforce template rules before sending.

Best practices

• Always discover and store business_account_id (WABA) and phone_number_id before template or send operations.
• Use project webhooks for connection lifecycle and phone-number webhooks for message/conversation events only.
• Use payload-version v2 for webhooks and verify signatures on every incoming event.
• Use NAMED template parameters with examples and include parameter_name at send time for reliability.
• Enable buffering for high inbound throughput and tune buffer-window and max-buffer-size per traffic patterns.

Example use cases

• Send order status updates using a NAMED utility template with URL buttons and media headers.
• Onboard a new customer via a setup link that provisions a US phone number and triggers a project webhook.
• Create a dynamic WhatsApp Flow that calls a secure data endpoint to render personalized screens and submit orders.
• Receive inbound messages and conversation events to populate a CRM and start a 24-hour interactive session.
• Upload images or documents via the media upload script and reference them in template headers at send time.