whatsapp-automation_skill

Overview

This skill automates WhatsApp Business tasks through Rube MCP and Composio's WhatsApp toolkit. It exposes flows for sending text, templates, media, replies, contacts, and managing business profile and templates. Always query the MCP tool registry first to get current tool schemas before calling actions.

How this skill works

The skill uses RUBE_SEARCH_TOOLS to discover available WhatsApp toolkit actions and RUBE_MANAGE_CONNECTIONS to ensure an active WhatsApp Business connection. Workflows call specific toolkit endpoints such as WHATSAPP_SEND_MESSAGE, WHATSAPP_SEND_TEMPLATE_MESSAGE, WHATSAPP_UPLOAD_MEDIA, and WHATSAPP_SEND_MEDIA_BY_ID using parameters like phone_number_id, to, body, template_name, media_id, and language_code. It enforces WhatsApp rules such as the 24-hour messaging window and template approval checks.

When to use it

• Send a one-off or bulk text message from your business number.
• Initiate outbound conversations using approved template messages outside the 24-hour window.
• Deliver images, documents, or videos by uploading media and sending by media_id or public URL.
• Reply to incoming customer messages and preserve quoted context within the 24-hour window.
• Manage business profile, list phone numbers, create or list message templates.
• Share contact cards or vCard-style contact arrays with customers.

Best practices

• Always call RUBE_SEARCH_TOOLS first to obtain current schemas and parameter lists.
• Use E.164 format for all phone numbers (e.g., '+14155551234') and avoid spaces or punctuation.
• Respect the 24-hour customer messaging window; use approved templates for business-initiated messages.
• Upload media then send by media_id quickly — uploaded IDs are temporary and expire.
• Validate template approval and language codes before trying to send template messages.
• Monitor rate limits and per-number quotas to avoid throttling and errors.

Example use cases

• Send appointment reminders via template messages to customers who haven’t messaged in 24+ hours.
• Deliver invoices or receipts as PDF attachments by uploading documents and sending via media_id.
• Reply to customer questions in chat and include quoted context using WHATSAPP_SEND_REPLY.
• Onboard new users by sharing contact cards and business profile details automatically.
• Programmatically create and list templates to manage marketing or authentication flows.