Nuvia Raises R$10M Seed to Expand AI-Powered Customer Operations Platform in Brazil

Nuvia Secures R$10 Million Seed Round

Brazilian AI platform Nuvia has raised R$10 million in seed funding. The round was led by Nascent Invest, with participation from Crivo Ventures, NXTP Ventures, Spectra Investments, Amador Capital, and Delusional Capital.

What Nuvia Does

Nuvia unifies sales, customer service, and customer relationships in a single operation. The platform combines AI agents, automations, and human teams across multiple channels, including WhatsApp, web chat, Instagram, voice, and email. It integrates with corporate CRMs and ERPs, allowing businesses to manage customer interactions from a centralized system.

Nuvia targets mid-sized and large companies in sectors such as healthcare, HR, financial services, retail, and energy. The company monetizes through SaaS subscriptions priced by monthly unique customers or leads served.

Traction and Team

Founded by John Paz (CEO), Arthur Sorelli (CRO), and Antero Silva (CTO), Nuvia serves more than 100 customers. The company operates with a team of over 30 people. In 2025, Nuvia acquired implementation startup DataSaga.ai, strengthening its ability to deploy and integrate its platform for enterprise clients.

Funding Details

• Round type: Seed
• Amount raised: R$10,000,000
• Lead investor: Nascent Invest
• Additional investors: Crivo Ventures, NXTP Ventures, Spectra Investments, Amador Capital, Delusional Capital
• Announced date: 17 September 2026

Why This Matters for Acquisition

The customer experience and contact center software market continues to attract strategic interest as AI agents become more capable of handling complex interactions. Nuvia's multi-channel approach—spanning WhatsApp, web chat, Instagram, voice, and email—addresses the fragmented communication landscape common in Latin American markets, particularly in Brazil.

With over 100 customers and a SaaS model priced by usage, Nuvia demonstrates early commercial traction. The acquisition of DataSaga.ai in 2025 signals a focus on implementation and integration capabilities, which are often critical for enterprise adoption. For acquirers looking to expand in Latin America or add AI-driven customer operations to their portfolio, Nuvia could represent a scalable platform with a growing customer base.

Outlook

With the new seed funding, Nuvia is positioned to expand its platform and customer reach. The backing from a syndicate of regional and international investors, led by Nascent Invest, provides capital to further develop its AI agents and automation capabilities. As mid-sized and large companies continue to seek unified customer operations solutions, Nuvia's integrated approach may offer a compelling acquisition target in the evolving CX technology landscape.