InTouchNow Raises £2.3M Seed Led by Ada Ventures for NHS GP Voice AI

InTouchNow Secures £2.3M Seed Round

InTouchNow, a UK company building AI voice agents for NHS GP practices, has raised £2.3 million in Seed funding. The round was led by Ada Ventures, with participation from Exceptional Ventures and Kadmos Capital.

What InTouchNow Does

InTouchNow develops AI voice agents that answer inbound patient calls for NHS GP practices. The system handles appointment booking, triage data collection and routine administration around the clock. According to the company, the agents typically resolve 50–70% of calls without human intervention.

The company began in 2019 as a human-led call centre serving primary care before developing its voice AI. Founder Daniel Park spent five years running call centres for GP practices, giving the business direct operational experience in the sector it now serves with automation.

Traction and Reach

InTouchNow is live in more than 150 practices across the UK. The platform supports patients in dozens of languages and accents, a relevant capability for a health service that serves a linguistically diverse population.

Why This Round Matters

The Seed round provides capital for a company operating at the intersection of two durable trends: the adoption of AI voice agents in customer-facing workflows, and the operational pressure on NHS primary care to manage high call volumes with limited administrative staff.

InTouchNow's model is notable for its path from services to software. The company did not begin as a pure technology play; it started as a call centre and then built voice AI on top of that operational knowledge. That sequence can be attractive to acquirers because it suggests the product has been shaped by real deployment constraints rather than built in isolation.

Acquisition Angle

For strategic buyers, InTouchNow offers several potential points of interest:

• Vertical focus: The company is concentrated on NHS GP practices, a specific and regulated segment of UK healthcare.
• Deployment footprint: More than 150 live practices provides a reference base and operational data.
• Automation rate: A stated 50–70% call resolution rate without human intervention is a concrete performance metric.
• Founder-market fit: Daniel Park's five years running GP practice call centres gives the company domain credibility.
• Multilingual capability: Support for dozens of languages and accents broadens the addressable patient base.

The Funding Details

• Company: InTouchNow
• Round: Seed
• Amount: £2.3 million
• Lead investor: Ada Ventures
• Additional investors: Exceptional Ventures, Kadmos Capital
• Funding date: 21 September 2026

What to Watch

The company operates in a sensitive area of public healthcare, where data handling, clinical safety and integration with practice systems are critical. How InTouchNow scales beyond its current practice footprint while maintaining call resolution quality will be a key indicator of its long-term value to acquirers in health tech, primary care services or AI voice infrastructure.

With this Seed round, InTouchNow has capital to expand its deployment across NHS GP practices and continue developing its voice AI. For acquirers tracking vertical AI in healthcare, the company is now a funded player with a live footprint and a clear operational niche.