support_skill

This skill helps you design scalable self-serve support and documentation to reduce tickets and boost user loyalty.

144

GitHub Stars

1

Bundled Files

2 months ago

Catalog Refreshed

4 months ago

First Indexed

Readme & install

Copy the install command, review bundled files from the catalogue, and read any extended description pulled from the listing source.

Installation

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npx veilstrat add skill whawkinsiv/solo-founder-superpowers --skill support

SKILL.md9.7 KB

Overview

This skill helps solo founders and small teams design support systems that prevent tickets, scale with customer growth, and preserve product-led retention. It covers documentation strategy, help center architecture, support tone, and a staged toolset so you can support hundreds to thousands of customers without hiring. The skill prioritizes self-serve, root-cause fixes, and measurable reduction in incoming tickets.

How this skill works

I assess your current support surface, map top ticket categories, and recommend a minimal staged setup from launch to 500+ users. I produce ready-to-publish help articles, a help-center information architecture organized by user journey, canned response templates, and a monthly support reduction loop you can run. The output includes concrete metrics to track and tactical changes (product, docs, onboarding, automation) tied to ticket categories.

When to use it

At launch to set an effective minimum support setup
When tickets spike and you need to find root causes quickly
Before hiring your first support person to delay headcount
To turn support interactions into product improvements
When building a help center or migrating docs into a knowledge base

Best practices

Build self-serve before staffing: invest in 15–25 core help articles early
Organize docs by user journey (Getting started, Core features, Troubleshooting)
Track and tag every ticket; run the Support Reduction Loop monthly
Use short task-based articles (title = task; <500 words; one task per article)
Keep support tone warm and helpful; prioritize readable, personal replies over robotic speed

Example use cases

Create a /help center with 20 task-based articles and linked contextual help
Set up canned responses and a spreadsheet-based ticket tracker for first 100 users
Analyze top 5 ticket topics and implement fixes in product, docs, or onboarding
Add inline error copy and empty-state guidance to cut ‘this doesn’t work’ tickets
Design an automated flow and status page for incidents at 500+ users

FAQ

Aim for <4 hours during business hours. Faster is good, but a warm, clear response matters more than speed alone.

What should my help-center structure look like?

Organize by user journey: Getting Started, Core Features, Account & Billing, Integrations, Troubleshooting. Write one task per article.

How do I know when to hire support?

Hire when tickets per 100 users stay above target despite docs, onboarding, and automation, or when response SLAs slip and you can’t keep up without sacrificing product work.