commercialsales_skill

Overview

This skill manages customer relationships and contract lifecycle for automotive manufacturing, covering RFQ processing, contract review, order handling, complaint escalation, and satisfaction monitoring aligned to IATF 16949. It streamlines requirements capture, multi‑functional feasibility reviews, and customer communications to reduce risk and accelerate commercial decisions.

How this skill works

The skill inspects RFQs, purchase orders, drawings, CSRs and contract terms, then routes work to the appropriate workflow (RFQ processing, contract review, customer requirements, complaint escalation). It integrates with QuoteEstimator for costing, Apqpppap for approval planning, and EightD for technical investigations, and produces acknowledgements, feasibility outcomes, and standard communications.

When to use it

• Process an RFQ or quote request
• Request a contract terms review or acceptance check
• Capture or confirm customer-specific requirements (CSR)
• Acknowledge or confirm a customer order
• Handle or escalate a customer complaint
• Prepare customer communication or notification (e.g., quality issue, PPAP)

Best practices

• Register every enquiry with unique Enquiry ID and key fields (customer, drawing, qty, SOP, response due)
• Run a multi‑functional feasibility review before quoting and document exceptions
• Use the QuoteEstimator integration for consistent costing and apply standard validity (30 days)
• Maintain a CSR register and flow down requirements into APQP, PFMEA, Control Plans and work instructions
• Acknowledge orders within 24 hours and log all change requests with timestamps and approvals
• Notify customers immediately for nonconforming shipments using the provided notification template

Example use cases

• Receive an RFQ from a Tier‑1 customer, perform feasibility checks, produce a compliant quote and route to approval
• Review incoming contract terms for liability, warranty, tooling and payment terms and flag high risk items
• Update the CSR register when customer adds new PPAP or labeling requirements and flow down to production
• Acknowledge an EDI order within 24 hours, confirm delivery date or propose alternatives if capacity constrained
• Trigger complaint escalation: create commercial notification and call EightD skill for technical root cause analysis
• Generate customer scorecard insights and highlight Red items for management review