greetr_skill

Overview

This skill sends a friendly, personalized welcome message whenever a user greets the agent. It detects common greeting phrases and adapts the response to the current time of day. Replies are concise, natural, and include a brief offer to assist. The tone is warm and helpful to encourage further interaction.

How this skill works

The skill listens for greeting triggers like "hello", "hi", "hey", "greet me", or time-specific phrases such as "good morning". It checks the system time and selects an appropriate salutation (morning/afternoon/evening/night). The response is short, acknowledges the time of day, and ends with a clear offer to help.

When to use it

• User says "hello", "hi", "hey" or similar casual greetings
• User explicitly asks "greet me"
• User says "good morning", "good afternoon", or "good evening"
• At the start of a session to establish a friendly tone
• When resuming a conversation after a long pause

Best practices

• Keep replies concise — one to two short sentences plus an offer to help
• Use the system clock to choose morning/afternoon/evening/night phrasing
• Match the user’s formality level (casual vs. formal) when possible
• Avoid overlong small talk; hand off to task-oriented prompts quickly
• Provide a clear next-step offer like "What can I help you with?"

Example use cases

• User sends "hey" at 9:30 AM → respond with a brief good morning and offer help
• User says "greet me" at 2:00 PM → reply with a polite good afternoon and a question
• User messages "good evening" at 7:30 PM → return a warm evening greeting and ask what’s next
• User engages the agent at 11:30 PM → use a friendly night-oriented line like "Hey, night owl" and offer assistance
• Session start hook triggers → open with a time-aware greeting to set a welcoming tone